All FAQ "Error"
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V9 series
Error
- Communication Error "Error code received"
- I cannot set the IP address to setup VPN connection.
- "Line length over"
- "An error has occurred (123)"
- "Editor is occupied by another port"
- The PLC device memory address for a part is garbled as "??" or is "blank".
- "Import file is not selected"
- "It is not possible to open this file because there is a function that is not able to use."
- "The size is too large to communicate."
- "Receive timeout"
- "The port cannot be opened."
- "Insert Storage in V9"
- Setup Error
- Screen Program Error "Error : XX (XX : XXX)"
- Communication Error "Simulator: Timeout", "Simulator: Link down"
- "Battery changeover required"
- Communication Error "Timeout"
Operation Troubles
- Pressing the reset switch does not clear history data.
- Alarms are not saved in the alarm history as specified for [Number of Data to Save] in the alarm server settings.
- The V series does not recognize the storage device.
- The time and date is not displayed correctly.
- A screen in multiple languages is created; however, the displayed language cannot be switched.
- Device address display is too long to see each address correctly while editing screens. Can I make the address display shorter?
- The data for a trend part ([Display Mode: Real Time Display]) differs from the latest data in the PLC.
- The graph of a trend part (Display Mode: Real Time Display) is not displayed.
- Messages are not displayed in the alarm tracking display.
- Cannot make entries with a keypad.
- Negative values or decimal fractions cannot be entered with a keypad.
- Characters are not displayed in character display parts as intended.
- Pressing the touch switch activates nothing or activates a position that deviates from the switch.
- The lamp lights up even though the bit in the lamp device memory is not ON (OFF).
- Pressing a switch does not activate anything.
- When a screen with an overlap display is switched to another and is switched back, the overlap part disappears.
- Overlap editing is disabled.
- The V series does not switch from the RUN screen to Local mode.
- The POWER LED does not light up or flashes.
- I do not want to show a status bar on the bottom right corner of V9 screen.
- When executing file comparison, screen programs were mismatching though they supposed to be the same.
- Ladder transfer cannot be performed properly.
- I want to show a multi-overlap using a button but the overlap does not appear.
- I want to show a multi-overlap using PLC command but the overlap does not appear.
- I want to show a multi-overlap using macro command but the overlap does not appear.
Questions about
- How to read or write data between the temperature controller/inverter and the PLC device memory or internal device memory at regular intervals
- How to limit the values that can be entered through the keypad
- How to designate entry targets in which data can be entered
- How to display multiple lines on a trend part asynchronously
- How to draw reference lines for a trend graph part
- How to save logging data to a csv file
- How to give headings to logging data output to CSV files
- How to check whether or not a storage is recognized
- How to store screen data in a storage device
- How to remove storage devices safely from the V9 series unit
- How to set (correct) the calendar
- How to display screens in foreign languages
- How to check the communication condition between the temperature controller and the V series
- How to connect two temperature controllers/inverters from different manufacturers
- How to check the operation of screens without connecting to a PLC
- How to check operation of the V9 series from the PC
- I want to install a viewer software on a VNC client.
- I want to disconnect my VNC client from the V9.
- I want to check connection status of the VNC client on my V9.
- What can I do with VPN function?
- Can I use VPN function for free?
- I want to generate logging data in CSV at the determined time every day.
- I want to create a flow chart screen but it is too large to fit in single screen.
- How to make the screen dark when it is left untouched for a preset time
- How to sound a buzzer according to a command from the PLC (external)
- How to change-over the screen according to a PLC (external) command
- How to check the number of the screen currently displayed
- How to display the PC screen on the V series
- How to change setting for the backlight
- How to change setting for buzzer
- How to change communication setting such as [Signal Level] and [Baud Rate]
- How to specify the number of the initial screen upon powering-on
- How to change the start-up screen (splash screen)
- How to update the operating system for the V9 series unit
- Can I add transition effects to my screens or pop-up windows when they appear?
- How to copy a screen from one file to another
- How to paste an image of the created screen into another application like Microsoft Word / Excel
- How to search for device memory addresses specified for items used on the screen
- How to find or replace text used in screen data
- How to change the design of a part placed on the screen
- How to display overlap parts from the PLC (external)
- How to disable switches on the base screen and other overlap parts while an overlap part is displayed
- How to hide overlap parts from the screen while editing the base screen
- How to overlay one switch on another on the screen
- How to assign a function to each function switch
- How to configure two-point pressing
- How to make a switch work only when the switch is held down
- How to provide a numerical data entry feature using a keypad
- I want to download only the changes I made on my screen program to make the data transfer time time shorter.
- Can I register texts in advance and use them for switch/lamp/text on the screen?
- I want to extend the USB port to the front panel of the control box.
- I want to import a image file to place it on a screen.
- I want to replay a motion picture.
- How do I place a screen library on a screen?
- I want to search where a screen library is used.
- How to read data from a storage device that is inserted in the V series
- Can I connect V9 only with a temperature controller without connecting any PLC?
- I want to change texts by the change in bit state.
- I want to create a transparent button so that only texts on the button changes when its ON/OFF state changes.
- I want to search where a macro block is used.
- Can I make a backup of the local screen settings?
- Can I reflect the settings in a screen program to change the local screen settings?
- Can I make my macro commands more visible and easy to understand?
- I want to have scrolling alarm messages on my screen.
- I want to check network connection of Ethernet.
- How to save logging data even after turning off power to the V series
- How to print screen images with device memory addresses displayed on switches, etc.
- How to prohibit setting changes in Local mode
- How to replace a discontinued V/GD series unit with a V9 series unit
- I want to use a tablet PC to monitor and operate V9 screens.
- How to adjust the brightness of the screen
- How to indicate battery trouble of the V series on the PLC side
- Can I display previous trends/alarms on the HMI?
- Can I check where on the screen the multi-overlap I made is displayed on V-SFT?
- I want to search where these buttons are used:
- Screen Change-over buttons
- Overlap Control buttons - Can I output data sheet in softcopy?
- Can I browse PDF files on V9?
- Can I zoom in the screen image?
Product Specifications
- How do I install or update configuration software "V-SFT-6"?
- What standards is V9 series compliant with?
- How far is it possible to communicate wirelessly?
- Which model comply with marine approvals?
- Is the backlight replaceable?
- How long will the backlight last?
- Required operating system and environment for configuration software "V-SFT-6"
- Which models are compliant with NEMA standards?
- Which type of Monitouch can I edit with V-SFT Ver. 6?
- Which models are equipped with wireless LAN access point?
- What is the model name of a replacement battery?
- Which models are compliant with UL standards?
- How long will the battery last?
Available Devices
V8 series
Error
- "The size is too large to communicate."
- "Import file is not selected"
- "The port cannot be opened."
- "Receive timeout"
- "Insert CF Card in Vx" (x: 8 or 7)
- "System Error xx"
- "Communication Error Received Code No. 05"
- Communication error "Timeout"
- "Editor is occupied by another port"
- "Touch Switch is Active"
- "Error : XX (XX : XXX)"
- Communication error "Error code received"
- "FONT DATA NOT SETTING" (V7 / V6 series)
- "Screen No. Error"
- "SIM Communication Error Simulator Not Connected",
"Communication error Check I/F driver" - "Battery not set", "Battery voltage drop"
- "The font file cannot be found."
- "The check level is wrong."
Operation Troubles
- Pressing the touch switch activates nothing or activates a position that deviates from the switch.
- MONITOUCH does not switch from the RUN screen to the Main Menu screen.
- Pressing a switch does not activate anything.
- Switches cannot be placed in arbitrary positions.
- The lamp lights up even though the bit in the lamp memory is not ON.
- The POWER LED does not light up or flashes.
- Communication between the PLC and the V series is slow.
- The time and date is not displayed correctly.
- Messages are not displayed in the alarm tracking display.
- Transparency of a pattern is not effective on an animated screen.
- Trend graphs cannot be displayed.
- I cannot make entries with a keypad.
- The Card Format switch (SRAM format) is not effective when pressed.
- The data displayed in a trend graph is different from the most recent data in the PLC.
- Characters are not displayed in character display parts as intended.
- When a screen with an overlap display is switched to another and is switched back, the overlap part disappears.
- The PLC memory address for a part is garbled as "??" or is "blank".
- In the alarm tracking display, alarm data is not tracked for the specified number of times.
- Pressing the reset switch does not clear history data.
- Graphics do not move on an animated screen (in graphic mode or graphic relay mode).
- Negative values or decimal fractions cannot be entered with a keypad.
- Overlap editing is disabled.
- The screen is not switched according to the command from the PLC (external).
- Cannot upgrade from the Hakko Electronics website (with Windows XP SP2).
- Communication between the temperature controller and the V series is slow (V7 series).
- Vertical lines are drawn in the trend sampling area but disappear.
- When a character entry switch is pressed, the switch name on it disappears.
- Previous numeric data or characters remain in a numerical data display or character display part.
- MONITOUCH does not recognize the CF card.
- A screen in multiple languages is created; however, the displayed language does not change.
- Ladder transfer cannot be performed properly.
Questions about
- How to adjust the brightness of the screen
- How to print screen images with memory addresses displayed on switches, etc. placed on the screen
- How to hide overlap parts from the screen while editing the base screen
- How to change the design of a part placed on the screen
- How to check the communication condition between the temperature controller and the V series
- How to give headings to CSV files output by sampling
- How to display the PC screen on the V series
- How to check the number of the screen currently displayed
- How to shorten screen data transfer time (with screen data transfer cable: V-CP (serial connection))
- How to connect two temperature controllers/inverters from different manufacturers
- How to switch between languages without a CF card
- How to display screens in foreign languages
- How to read data from a CF card that is inserted in the V series
- How to search for memory addresses specified for items used on the screen
- How to copy a screen from one file to another
- How to sound a continuous buzzer according to a command from the PLC (external)
- How to make the screen dark when it is left untouched for a preset time
- How to provide a numerical data entry feature using a keypad
- How to find or replace text used in screen data
- How to connect to a temperature controller without connecting to a PLC
- How to set (correct) the calendar
- How to store screen data on a CF card
- How to save the sampling data to CSV files by date
- How to save sampling data to a CSV file
- How to set asynchronous display of multiple lines in a trend graph
- How to disable switches on the base screen and other overlap parts while an overlap part is displayed
- How to display overlap parts from the PLC (external)
- How to paste the currently displayed screen image into another application like Microsoft Word
- How to read or write data between the temperature controller/inverter and the PLC memory or internal memory at regular intervals
- How to designate entry targets in which data can be entered
- How to overlay one switch on another on the screen
- How to assign a function to each function switch
- How to limit the values that can be entered through the keypad
- How to draw reference lines in a trend graph or trend sampling part
- How to save sampling data even after turning off the V series
- How to check whether or not a CF card is recognized
- How to indicate battery trouble of the V series on the PLC side
- How to make a switch work only when the switch is held down
- How to check the operation of screens without connecting to a PLC
- How to use a CF card with minimal concern for its life or other limitations
- How to replace a former V/GD series model of which production has been ceased with a V8 series model
Product Specifications
Available Devices
TELLUS and V-Server
Operation Troubles
- Connection with MITSUBISHI Q series via Ethernet cannot be established.
- Connection with YOKOGAWA FA-M3 via Ethernet is not established.
- Displayed characters are garbled or do not fit in the designated spaces.
- I cannot do the following in the HMI mode:
WAV file replay
JPEG file display
Reading and writing a recipe file [RECxxxx.csv] - I click a button on the screen in the remote mode, but the data is not written to the MONITOUCH or PLC.
- I cannot do the following in the remote mode:
WAV file replay
JPEG file display - The screen of the monitored device does not shift even when I shift the screen in the remote mode TELLUS.
- The monitored device comes to a STOP state on V-Server.
- Though a monitored device is updated from V-Server, the version number the monitored device goes down.
- I want to use alarm monitoring function, but the option [Alarm Monitor Setting] is inactive.
Questions about
- Trial runtime of the remote mode remains zero. Can I reset the runtime count if I re-install TELLUS?
- How can I get SOFT MONITOUCH TELLUS and V-Server?
- Can I upgrade my TELLUS and V-Server?
- Are macro commands on the remote screens executed?
- I want to synchronize the remote screens and the monitored device.
- Can I show the values in the PLC or Monitouch in real time on Excel?
- How can I execute an event when a bit is set (ON)?
- Is the arithmetic function included as a condition for an event?
- How can I start V-Server at the desired time?
- Can I transfer recipe data created on Excel to the PLC?
- Can I write to the same Excel file from several different loggings?
- How can I save one-day (24-hour continuous) sampling data in a file?
- Can I monitor the Monitouch installed in the distant area remotely?
- Can I download a screen program from V-Server to the monitored device?
- I want to migrate the project generated on my PC to another one.
- Are there any rstrictions on monitoring multiple devices by V-Server?
- Can I use the recipe mode in the remote mode?
- How can I start up TELLUS (HMI) together with the computer?
- Can I use Memory Manager feature with remote screens?
- Can I switch the language on the TELLUS runtime screen between Chinese and English?
- I use storage or SRAM on the V series.
How about in the HMI mode?
Product Specifications
- What is the operating environment for TELLUS and V-Server?
- What is "licencing"?
- What is a PCID?
- Can I specify multiple startup options?
- What are the V-Server startup options?
- Is the number of the logging to register limited on V-Server?
- Is the number of tags to be registered limited?
- How many monitored devices can be registered?
- What is a password?
- What is a user ID?
- How can I apply for software license?
